After placing your order you will receive an order confirmation email within a few minutes. Does the e-mail not appear in your inbox please check your junk or spam folders. Please check the order confirmation and contact our customer service if you see any errors. You can also see the details of your order from your account.

You can find our size conversion chart by clicking on the size selection option on each product page. This chart is meant as a general guide only.

Cancelling or changing an order is not possible. This is because after your order is confirmed, the shipping process starts immediately. Of course after receiving your order you can return it within 14 days.

Once your order is shipped you will receive an email with an online tracking number.

We offer free worldwide shipping to all our customers on all orders above €70 and free EU returns. 

Yes, we ship all over the world. We offer free worldwide shipping to all our customers on all orders above €70 and free EU returns

We offer free worldwide shipping to all our customers on all orders above €70. We will deliver you order in approximately:

- The Netherlands: between 1-2 working days

- European Union: between 2-6 working days

- Rest of the World: between 3-8 working days

If you are not around to take the delivery of your package, the carrier will leave a card telling you how to collect your items. Delivery details will be provided in your confirmation email. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, third party delays or force majeure.

We use all major carriers, and local courier partners.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at info@yvescarter.com directly with your ordernumber and we’ll take you through the process. We offer Free EU returns within 30 days after receiving your order.

You can return your product up to 30 days after receiving your order. Please make sure that the products are not worn or damaged. Refunds are processed the same way as purchases. We offer Free EU returns. For customers outside the EU returns are the customer's expense. 

Unfortunately we can’t exchange any shoes, if you would like a different model or size you can place a new order at our webstore.

Please note that international orders outside of the EU our prices are excluding custom fees and all additional taxes. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. Yves Carter Studios cannot be held responsible for any additional costs.

We currently accept payment by Mastercard, Maestro, Visa, Paypal, Klarna, Bancontact/Mister Cash and Ideal.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Customer Care is always happy to help you with any questions you may have regarding your online shopping: product information, shopping help, styling suggestions or information regarding returns. Our Customer Care team is Dutch and English speaking. Please go to the contact section and fill in the contact form.

Customer Service & General Inquiries: info@yvescarter.com